Heliosz Privacy Policy


At Heliosz we respect your need for online privacy and protect any Personal Information that you may share with us, in an appropriate manner. This includes individuals who visit the Company's Web sites ("Visitors") and individuals who register to use the Services of our products ("Customers").

This Privacy Policy describes the Heliosz privacy practices in relation to the use of the Company's Web sites and the related applications and services offered by Heliosz (the "Services").

As a condition to use of Heliosz Services, whether as a Customer or a Visitor, you consent to the terms of the Privacy Policy as it may be updated from time to time. In the event of a material change, we shall notify you via email or by means of a prominent notice on the website. This Privacy Policy applies exclusively to the websites and products of Heliosz and it's Affiliates.

Please direct all your inquiries pertaining to this Privacy Policy by sending an email to legal@Heliosz.ai. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of your information in accordance to this Privacy Policy.

Personal Information

When expressing an interest in obtaining additional information about the Services or registering to use the Services, Heliosz requires you to provide the Company with personal contact information, such as name, company name, address, phone number, and email address ("Required Contact Information").

When purchasing the Services, Heliosz require you to provide the Company with financial qualification and billing information, such as billing name and address and credit card number ("Billing Information"). Heliosz may also ask you to provide additional information, such as company annual revenues, number of employees, or industry ("Optional Information"). Required Contact Information, Billing Information, and Optional Information about Customers are referred to collectively as "Data About Heliosz Customers". This data will be used to uniquely authenticate you and to enable you to access the Services.

Heliosz may post user testimonials on the website. These testimonials may include names and we acquire permission from our users prior to posting these on the website. Heliosz is not responsible for the Personal Information users elect to post within their testimonials.

Usage Details

When you access the Services, we collect and receive the following:

Log Data. Our Services will automatically collect your usage details such as time, frequency, duration and pattern of use and features used.

Geo-location information received from your browser or device by identifying IP addresses may be used to determine your approximate location.

Device Information. The Services will also collect information about the Device that is being used to access the Services including what type of device it is, the operating system being used, device settings, unique device identifiers and crash information. The exact information we collect depends on the type of device you are using and its settings.

The data collected will be used in order to enhance your experience of the Services and to help us provide you the best possible Services.

Contents of your Account

We store and maintain models, documents, task lists, communication and other data stored in your account at our facilities in India. In order to prevent loss of data due to errors or system failures, we also keep backup copies of data including the contents of your account. Hence your models and data may remain on our servers even after deletion or termination of your account. We assure you that the contents of your account will not be disclosed to anyone and will not be accessible even to employees of Heliosz except in circumstances specifically mentioned in this Privacy Policy Statement. We also do not process the contents of your account for serving targeted advertisements.

Financial Information

In case of services requiring payment, we request credit card or other payment account information, which will be used solely for processing payments. Your financial information will not be stored by us except for the name and address of the card holder, the expiry date and the last four digits of the Credit Card number. Subject to your prior consent and where necessary for processing future payments, your financial information will be stored in encrypted form on secure servers of a reputed Payment Gateway Service Provider that we use, who is beholden to treating your Personal Information in accordance with this Privacy Policy Statement.

Visitor Details

We use the Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in our log files to analyze the trends, administer the website, track visitor's movements and to improve our website.

Internal Use of Data

Heliosz uses data about Heliosz Customers to perform the services requested. For example, if you fill out a "Contact" web form, Heliosz will use the information provided to contact you about your interest in the Services. Heliosz will also share your previously provided information to the Heliosz Customer Support teams in order to provide excellent customer support.

Heliosz may also use data about Heliosz Customers for marketing purposes. For example, Heliosz may use information you provide to contact you to further discuss your interest in the Services and to send you information regarding the Heliosz, its affiliates, and its partners, such as information about promotions or events.


We use temporary and permanent cookies to enhance your experience of our Services. Temporary cookies will be removed from your computer each time you close your browser. By selecting 'Remember Me' option in Services, a permanent cookie will be stored in your computer and you will not be required to sign-in by providing complete login information each time you return to our website. If you have turned cookies off, you may not be able to use registered areas of the website. We tie cookie information to your email address when you elect to remain logged in so as to maintain and recall your preferences within the website. We may from time to time employ the use of pixel tags on the website and in emails. Pixel tags such as web beacons are 1×1 images that are embedded onto a web page to document traffic and for website analytics without collecting any Personal Information.

We may from time to time employ the services of a third party agent to analyze statistical and aggregate data about our website content and user base. This aggregated information is not personally identifiable and is employed in improving website functionality and offerings. To this end, these third parties may employ the use of cookies and, or pixel tags in providing their services. While these third party cookies are not tied to your Personal Information, Heliosz does not have access to these cookies nor are we responsible for them.

Children's Online Privacy Protection

Heliosz does not knowingly collect Personal Information from users who are under 13 years of age.

With whom we share Information

We may need to disclose Personal Information to our affiliates, service providers and business partners solely for the purpose of providing Services to you. In such cases Heliosz will also ensure that such affiliates, service providers and business partners comply with this Privacy Policy Statement and adopt appropriate confidentiality and security measures. We will obtain your prior specific consent before we share or disclose your Personal Information to any person outside Heliosz for any purpose that is not directly connected with providing Services to you. We may share generic aggregated demographic information not linked to any Personal Information regarding visitors and users with our business partners. Please be aware that laws in various jurisdictions in which we operate may obligate us to disclose user information and the contents of your user account to the local law enforcement authorities under a legal process or an enforceable government request. In addition, we may also disclose Personal Information and contents of your user account to law enforcement authorities if such disclosure is determined to be necessary by Heliosz in our sole and absolute discretion for protecting the safety of our users, employees, or the general public.

How secure is your Information

Heliosz adopt industry appropriate data collection, storage and processing practices and security measures, as well as physical security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Information, email address, password, transaction information and data stored in your account. Access to your name and email address is restricted to our employees who need to know such information in connection with providing Services to you and are bound by confidentiality obligations.

Your Choice in Information Use

You will be required to register for our Services by providing Personal Information. If you choose not to provide your Personal Information, we will be unable to provide you the Services We provide you with the option of opting out from receiving mail from us; however, you will not be able to receive email notifications of new services, releases, upcoming events and changes to the Privacy Policy Statement should you decide to opt-out of receiving all messages from Heliosz. You may opt out of receiving newsletters and other secondary messages from Heliosz by selecting the 'unsubscribe' function present in every message we send.

Accessing, Updating and Removing Personal Information

We provide users with access to their Personal Information. Users may correct, update or remove any such Personal Information either by accessing their user account or by contacting Heliosz Customer Support Services. Such changes may take up to 48 hours to take effect. We respond to all enquiries within 30 days.

Investigation of Illegal Activity

We may need to provide access to your Personal Information and the contents of your user account to our employees and service providers for the purpose of investigating any suspected illegal activity or potential violation of the 'End User Subscription Agreement' for use of the Services. However, Heliosz will ensure that such access is in compliance with this Privacy Policy Statement and subject to appropriate confidentiality and security measures.

Enforcement of Privacy Policy

We make every effort, including periodic reviews to ensure that Personal Information provided by you is used in conformity with this Privacy Policy Statement. If you have any concerns regarding our adherence to this Privacy Policy Statement or the manner in which Personal Information is used for the purpose of providing the Services, kindly contact legal@Heliosz.ai. We will contact you to address your concerns and we will also co-operate with regulatory authorities in this regard if needed.

Changes to Privacy Policy

Any changes to the Privacy Policy Statement will be posted on our website in order to keep you informed of any changes in nature of information collected, manner of collection, use and sharing of information. If at any point we decide to use Personal Information in a manner different from that stated at the time it was collected, we will notify you by email and provide you with the ability to opt out of these new uses unless you have opted out from receiving all email notifications from us. You will not receive email notification of minor changes to the Privacy Policy Statement. If you are concerned about how your Personal Information is used, you should check back at https://www.heliosz.ai/ periodically.

Blogs and Forums

Heliosz may also support third party widgets on the website that allow users to share articles and other information on different platforms. These widgets do not collect or store any Personal Information from users on the website and simply act as a bridge for your convenience in sharing information.


If you have any questions or concerns regarding this Privacy Policy Statement, please contact us at legal@Heliosz.ai. We shall respond to all inquiries within 30 days of receipt upon ascertaining your identity.